Stepping
Up
To Lead
First Line Manager
Development Programme
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Becoming a manager for the first time comes with a unique set of challenges. If promoted internally, the first hurdle these new leaders have to overcome is to successfully re-set their relationships with their former peers, once they begin to supervise them, delegate work to them and manage their performance.
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They also have to learn, often the hard way, that the results they are asked to deliver are no longer down to their own efforts, but now depend on how well they lead and manage other people.
The 'Stepping Up To Lead' programme is designed to enable new Managers, Team Leaders and Supervisors to achieve the vitally important mindset shifts described above. Having built this solid foundation, the course then goes on to help delegates develop the specific managerial skills they need to be truly effective in their roles, such as delegation, feedback, performance management, communication and conflict resolution skills.
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LEARNING OUTCOMES
Each 'Stepping Up To Lead' programme is unique, in that it is designed around the development needs of the delegates it is aimed at. However, the following FLM-specific learning outcomes are among those that are generated in most versions of the programme.
Building a foundation: understanding the challenges of the First Line Manager
How to achieve results with your team for the first time
Principles of effective delegation
Strategies for giving feedback and handling difficult conversations
How to manage the team's performance and motivate each member
Approaches for handling team conflict constructively
Communicating with clarity and impact
Managing upwards & managing expectations
DESIGN & DELIVERY OPTIONS
Design options vary from purposefully selecting the course content which is most relevant to the attending First Line Managers, to carefully tailoring each aspect of the course experience to meet the delegates' precise needs.
Programme lengths are typically 2 to 3 days - delivered consecutively, or in a series of 'bite-sized' half-day modules, spread over a given amount of time (typically a month).
WHO SHOULD ATTEND?
First Line Managers
Those about to be promoted into a managerial position for the first time
Team Leaders
Supervisors
Anyone tasked with managing or supervising others
